Maintenance & Managed Support

The work after launch that decides whether year three is pleasant or expensive.

Ongoing engineering support: monitoring, incident response, dependency and security updates, performance work and continuous improvement. Software is not a project that ends, it is an asset that either appreciates or rots.

Uptime & synthetic monitoringError trackingDependency automationPerformance budgetsIncident review

What you receive.

01Defined SLA with response and resolution targets

02Proactive monitoring and alerting

03Incident response and post-incident review

04Security patching and dependency maintenance

05Performance monitoring and optimisation

06Scheduled improvement capacity each month

07Regular reporting on health, cost and risk

The team that built it has moved on

Nobody is watching it and you are hoping that is fine

You need a defined SLA to satisfy a customer or a board

Not sure this is the right capability for your problem? A conversation usually settles it in half an hour.

Book a consultation

The shape of the engagement.

Onboard

We learn the system properly, architecture, history and the parts people are quietly afraid of.

Instrument

Monitoring and alerting so problems surface before users report them.

Stabilise

The known issues get cleared first. Firefighting is not a sustainable operating mode.

Improve

Reserved monthly capacity for improvement, so the system gets better rather than merely surviving.

Energy · Public SectorGACNFive audiences with conflicting information needs, and dense regulatory material nobody could navigate.Mobility · MarketplaceMuvmentA two-sided marketplace where one double-booked car costs trust on both sides at once.Media · PublishingWarri SentinelThree verticals, continuous publishing, and traffic that spikes on mobile without warning.

Questions we get.

Yes, after an assessment. Sometimes the honest recommendation is targeted replacement rather than indefinite maintenance.

A monthly retainer scaled to system complexity and response targets, with included improvement capacity. No per-ticket billing.

Next capabilityProduct Strategy & Consulting

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