Maintenance & Managed Support

Keeping it running well, long after launch day.

We watch it, we fix it when it breaks, we keep it patched and up to date, we keep it fast, and we set time aside each month to improve it. Software is not a job that finishes. It either gets better or it decays.

Uptime & synthetic monitoringError trackingDependency automationPerformance budgetsIncident review

What you get.

01An agreement setting out how fast we respond and how fast we fix

02Proactive monitoring and alerting

03Incident response and post-incident review

04Security patching and dependency maintenance

05Performance monitoring and optimisation

06Scheduled improvement capacity each month

07Regular reporting on health, cost and risk

The team that built it has moved on

Nobody is watching it and you are hoping that is fine

You need a defined SLA to satisfy a customer or a board

Not sure this is the right capability for your problem? A conversation usually settles it in half an hour.

Book a free call

How this work usually runs.

Onboard

We learn the system properly, architecture, history and the parts people are quietly afraid of.

Instrument

Monitoring and alerting so problems surface before users report them.

Stabilise

The known issues get cleared first. Firefighting is not a sustainable operating mode.

Improve

Reserved monthly capacity for improvement, so the system gets better rather than merely surviving.

Energy and governmentGACNFive audiences with conflicting information needs, and dense regulatory material nobody could navigate.Transport and marketplacesMuvmentThree different groups, each needing their own product, all depending on the same cars and the same calendar.Media and publishingWarri SentinelThree verticals, continuous publishing, and traffic that spikes on mobile without warning.

Questions we get asked.

Yes, after an assessment. Sometimes the honest recommendation is targeted replacement rather than indefinite maintenance.

A monthly retainer scaled to system complexity and response targets, with included improvement capacity. No per-ticket billing.

NextProduct Strategy & Consulting

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